How escrow protects buyers and sellers on the marketplace.
Escrow holds the buyer's payment until the transaction is complete. The seller ships or delivers the product or service, and the buyer confirms receipt. Only then are funds released to the seller, which reduces risk for both parties.
Sellers can offer escrow on listings. When a buyer pays through escrow, the funds are held according to this policy. If a listing does not use escrow, payment terms are as agreed between buyer and seller (subject to our Terms of Service).
Funds are released to the seller when the buyer confirms delivery or when the confirmation period expires without a dispute. If a dispute is opened, funds may be held until resolution. See our Dispute Resolution page for how disputes are handled.
Any escrow-related fees are described in our Fee Structure. By using escrow, you agree to these terms and applicable fees.